Frequently Asked Questions
1. Do you have a brick and mortar store?
Yes, we do. It’s located at Cheras, Kuala Lumpur. We are open exclusively by appointment basis only. To book an appointment please contact us via WhatsApp. We look forward to assisting you in finding the perfect saree to fit your style.
2. Do all sarees come with blouse pieces?
Most of our saree comes with a blouse piece. However, few sarees do not come with a blouse piece. It will be mentioned in the description of every saree whether or not it comes with a blouse piece.
3. I ordered an item listed as “pre-order.” When will it arrive??
Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description. Note that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available.
A few things to note when purchasing a pre-order item:
- Payment is charged immediately at checkout.
- If you are ordering a pre-order item with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available, you may email us if you would like the ready stock saree to be sent out first, please note extra delivery charges may apply.
- Pre-order timelines vary based on product. Please refer to the product description for estimates on when the item you’re ordering is intended to ship.
- The date listed on the product page is an estimation based on details from the merchandise provider and can vary depending upon demand
- Details regarding delays are communicated when information is provided by the weaver. If an update has not been provided, we don’t have the information readily available yet.
4. What are the Shipping Charges for Domestic and International shipping?
Please complete details for the shipping address during checkout to generate the exact shipping charges.
5. When can I expect my order? How many days does it take for delivery?
West Malaysia area – Within 1-5 business days
East Malaysia area – Within 5-7 business days
For International orders – orders shipped internationally are in transit for 4 – 30 days.
This varies greatly depending on the courier.
* This may be extended during peak periods & Covid-19.
6. How do I know whether my product has been shipped? How do I track my order?
We mainly use PosLaju due to their speed and reliability within Malaysia, and other couriers to other countries. Once dispatched, you will receive an email on the email address provided during check-out with your tracking details. You can track your order 24-48 hours after your order has been shipped.
Should you have not received the tracking details through email within 48 hours, please write to our support team on mahani[email protected] or get in touch through WhatsApp at +60127830567
7. What if I don’t receive my product even after the Tracking ID shows ‘Delivered successfully’?
In case of such one-off circumstances, please write to our support team on mahani[email protected] or get in touch through WhatsApp at +60127830567
8. What are the modes of payment?
Our website offers you several payment options that are absolutely safe and secure. You can choose to pay with a credit or debit card, which can be a Mastercard, Visa, Online Internet Banking and PayPal, respectively. Currently, FPX is offered by the following FPX participating banks. If you are facing difficulties in completing a transaction, please reach out to us immediately.
9. What if it shows ‘Payment Failed’ and the amount is still debited from my account?
It might happen under rare circumstances due to faulty servers or network disruption. In such a case, please write to our support team on mahani[email protected] or get in touch through WhatsApp at +60127830567
10. Do you have Cash On Delivery?
We accept Online Payment only. We do NOT have cash Delivery options.
11. Can I order through Whatsapp, Instagram, or Facebook?
No, we do not accept orders through these platforms, unless stated in the description. Otherwise, your order needs to be placed on the website only. This way you can secure your orders faster and not have to worry if the item is out of stock.
12. Can I cancel/modify my order after having paid for it?
If unfortunately, you have to cancel an order, please do so within 1-2 hours after placing an order, by emailing us all the details at [email protected]. If you would like to modify your order before it is shipped, if it is possible we will get it done, but If we have already dispatched your product, no cancellations or modification will be considered valid herein.
13. Can I modify the delivery address/contact info after having placed an order?
In case of modifications with regards to the delivery, kindly drop us an email at [email protected] or call us at +60127830567 within 1-2 hours after placing an order. Once a product has been dispatched, no modifications can be made. Postage fees may apply for a second delivery.
14. Can I purchase now but schedule my dispatch for a later date?
Yes, most certainly. Just enter your preferred date of shipping during checkout in the ‘Add notes’ box and we’ll have it shipped on your chosen date of dispatch.
15. When do you dispatch?
We dispatch on alternate days, except on Saturdays, Sundays, and Public holidays.
16. Can my billing address and shipping address be different?
Yes, the billing and shipping address can be different. You need to fill in the address boxes correctly during checkout.
17. What is Exchange/Refund Policy?
Exchange is accepted on sarees only. For exchange, please drop an email to [email protected] with your Order ID and other key information, within 12 hours of you receiving the product. Once confirmed over email from our end, please post the product back to us within 5 business days if it’s within Malaysia and 2-4 weeks for International customers. Return postage charges/costs will be borne by the buyer.
Please read our return policy for detailed information.
18. Where do I ship the product in case of Returns/Exchange?
Mahaniya.co ( Return )
No 27, Jalan Mutiara 5,
Taman Mutiara Barat,
19. When will I receive my refund?
Refunds and shipping reimbursements would be processed within 7-14 working days after the product is received by us. We recommend you send us your complete account details via email, as soon as you ship the product back to us, avoid any further delays.
20. What if my product arrives in a damaged condition?
If you find the package tampered with, please do not accept delivery and return it to the delivery person.
Please then email us at mahaniya[email protected] mentioning your order ID and we’ll do the needful.
If the delivery has been accepted, it will be assumed that the parcel was received securely.
21. What if my product is defective?
If under any circumstances this happens, we would like to apologize in advance for the inconvenience caused and we guarantee to assist you right away! Concerning the above matter, please notify us at [email protected] mentioning your order ID and pictures of the defect within 24 hours of receiving the product. Since we do not have reverse shipping, you would have to ship the product back to us. We would need a picture of the shipping receipt for the refund to be processed.
After the product arrives back to us, and after a reaffirmation of the defect: we’ll offer you an exchange/return/refund. If a fresh piece of the product in the question is not in stock, you can either choose a different product altogether or, take a credit note (valid for a year), or get their entire amount reimbursed. Please specify in the mail what you’d prefer and we’ll take it forward from there.
However, not all imperfections are considered defects. Minor irregularities or unevenness will not be considered as a defect/damage, as they are testimony to our products being handmade/hand-loomed. Please go through the Disclaimer mentioned in the description of each product, before placing your order.
22. Are the products shown on websites accurate, especially in terms of color?
We try our best to take photos of the products under natural light since we want the actual products to look similar to what you have seen on the website/page when you receive them. However, slight differences in display outputs might occur due to lighting, digital photography, colour settings, and capabilities of your computer monitors or mobile screens. We firmly believe that all customers who order online are aware of this genuine challenge and thus avoid any misunderstanding or discrepancies, we would request you to consider that before you place your orders.
23. What if by mistakes I place an order twice?
In case you have placed your order twice and would like to cancel one of the orders, do get in touch with us immediately on +60127830567 or drop us an email at [email protected]. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.
24. Can I get an email or message once a product is back in stock?
If a product goes out of stock and you still have your hearts on it, please click on the ‘WISHLIST’ button, located on the product page and enter your email id. You’ll receive a notification in your email once the product has been restocked. However, we can’t commit beforehand as to how long it’ll take for a product to be back in stock, or if it will be at all. Also, please note that the same email notification will be sent to everyone who has clicked on the wishlist button. Hence be quick to make your purchase.
25. Can I pre-order a saree if it’s out of stock?
No, unless stated otherwise.
26. How can I send a Mahaniya Product as a gift to my loved ones?
You can gift a product of your choice to your loved one by entering their shipping address during check-out. Make sure the billing address is yours. Do include further instructions on the ‘Add Note’ box, such as “ Please remove price tags and don’t include the invoice” ( in case you want it that way). If you want us to add a note, please mention the message in the ‘Add Note’ section during checkout.
27. Do you have gift wrapping?
Yes, we have gift-wrapping service and you may opt for one under the ‘GIFT WRAP SERVICE’ button before checking out. Please check out the gift wrap page beforehand for further details.
28. Do you take bulk orders or do wholesale?
Yes, we do. Please contact +60173696152 to discuss further.
29. What if I need more information or clarity on a product before I make my purchase?
We will provide all the information on every saree, detailing everything specifically, if there are still further inquiries, yes we would be glad to help out, please WhatsApp us, but bear in mind, we will not hold the saree for you or lock the saree meanwhile.
30. What if I’m not being able to purchase from the website after repeated attempts?
Please write to our support team on mahani[email protected] or get in touch through WhatsApp at +60127830567