Return and Refund Policy
We have a thorough and extensive return and refund policy. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Return & Refund Policy
Exchange and Refund are accepted on sarees only following our policy below.
Please drop an email to [email protected] with your Order ID and other key information, Exchange and Refund are accepted on sarees only. For exchange, please drop an email to [email protected] within 12 hours with a full unpacking video after receiving the product with your Order ID and other necessary details for references. Once confirmed over email from our end, please post the product back to us within 5 business days if it’s within Malaysia and 2-4 weeks for International customers. Return postage charges/costs will be borne by the buyer.
ALL return products should be completely unused and damaged. Returned items must be delivered to us in the original packaging, and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee.
We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We’re unable to accept your return once it has been washed. Please check your item upon receiving it.
Mahaniya reserves the right to do a thorough quality check of the product to ensure it is re-sellable before issuing a coupon code/refund or exchanging the product.
Products with tampered, damaged, missing tag or blouse material cut out from the saree are not eligible to exchange and return. We aim to accept all returns/exchanges. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you, Postage fees may apply for return delivery. All goods will be inspected on return.
We try our best to take photos of products under natural light since we want the actual products to look similar to what you have seen on the website/page. However, when a camera or a computer monitor or a device can’t match the perspective of an eye, there are times. The colour of products may vary and please allow 10%-15% of colour variation in real products as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee or may not be acceptable.
Since most of our products are handloom, which means hand-woven, there might be slight irregularities and unevenness in the weave, pattern, ends of a saree. These imperfections are not defects, but a testimony of human involvement in the process and are the reason that makes each piece unique. Return/Exchanges/Refund due to this reason will be charged a processing fee or may not be acceptable.
Return your items to the address below :
Mahaniya ( Return )
No.27, Jalan Mutiara 5, Taman Mutiara Barat,