Here to help

Returns & refunds

We want your Mahaniya order to arrive as it should. If something is wrong, get in touch so we can help.

Check your order when it arrives

Please inspect your items before washing, wearing, altering them or cutting any attached blouse fabric. For a visible issue or missing item, please contact us as soon as possible, ideally within 12 hours of delivery.

A continuous unpacking video showing the sealed parcel, label and contents helps us assess delivery-related problems. Please include it if available, and keep the packaging while we review your request.

If you discover a fault later or do not have an unpacking video, contact us anyway. We will consider the evidence available.

What this policy covers

This policy applies to all Mahaniya product categories, including sarees, kurtas, tops, jewellery and fabrics.

For an incorrect, defective, damaged or materially misdescribed item, we will assess the problem and provide the remedy appropriate to the circumstances and applicable consumer law. Sale prices do not remove these rights.

Change of mind

We do not routinely offer refunds simply because you have changed your mind or prefer another colour, style or size. Please check the product details and measurements before purchasing.

You may contact us to request an exception. A one-time exchange or store credit may be offered at our discretion, subject to approval and available stock. Please do not send an item back before we have agreed to the return.

For an approved change-of-mind exchange, the customer pays the return and replacement delivery costs. Any price difference or store-credit arrangement will be explained before you agree to the exchange.

Condition of returned items

For a discretionary exchange, items must be unused, unwashed and unaltered, with their original tags, packaging and included accessories. Attached blouse fabric must remain uncut.

For a reported defect, retain the item in the condition in which the issue was discovered. The defect itself does not make the item ineligible for a remedy.

How to return an item

1. Contact us. Share your order number, the affected item and the supporting photographs or video.
2. Wait for instructions. We will explain the next steps, return address, postage arrangements and return deadline.
3. Post your approved return within 5 calendar days. Count from the date you receive our return approval and instructions. This is the deadline to hand the parcel to the courier, not for it to reach us. Pack it securely, include your order reference, and keep the postage receipt and tracking number. If you need more time, please contact us before the deadline.
4. We review the return. We will contact you with the outcome and the agreed next step.

For a confirmed wrong or defective item, Mahaniya will cover reasonable return postage agreed with us. Please contact us before choosing a return service.

Refunds

We process approved refunds within 2 working days of approval and confirm the amount by email. Refunds will normally be made through the original payment method. After we process the refund, your payment provider or bank may need additional time before the money appears in your account.

Where you are entitled to a monetary refund, store credit will not be imposed instead.

Colour and handwoven details

Screen settings and lighting can affect how a colour appears online. Handwoven textiles can also have small weave or texture variations. These explanations do not excuse a genuine defect or a material difference from the product description.

This policy does not limit any consumer rights or remedies that cannot lawfully be excluded.