A little guidance
Frequently asked questions
A few useful answers, from choosing your piece to following its journey home.
Orders & accounts
Do I need an account to place an order?
No. You can check out as a guest. Creating an account is optional and gives you a place to view your account orders and available tracking details. You can choose to create an account during checkout.
How do I log in?
Use the email-code login option and enter your email address. Enter the code sent to that inbox, and never share your code with anyone. If it has not arrived, check your spam or junk folder and follow the resend option shown on screen.
Can I create an account after ordering as a guest?
Yes. Use the same email address you used for your order. If the earlier order does not appear in your account, contact us with the order number so we can check it. Registering later does not guarantee that past guest orders will appear automatically.
How do I know whether my order was received?
Look for your order confirmation email and order number. If you were charged but have not received a confirmation, contact us before placing the order again.
Can I change my order or delivery address?
Contact us as soon as possible with your order number and the change needed. We will check whether it is still possible. Changes and cancellations are not guaranteed once an order is being prepared or has been dispatched.
Products & payments
Does my saree include a blouse piece or dust bag?
Please check the Blouse and Includes sections on the individual product page. Inclusions vary by collection. Accessories used to style a photograph are included only when the product description says so.
Will the colour look exactly the same in person?
Lighting and screen settings may affect colour. Review the gallery and description, and contact us before purchasing if you need help choosing. If the item received is materially different from its description, please let us know.
Which payment methods can I use?
The available payment methods are displayed during checkout or on our payment provider's page. Some options may have eligibility or product restrictions; please use the options available for your order.
What happens if an item becomes unavailable?
We will contact you to explain the options, such as an agreed alternative or a refund for the unavailable item. We will not substitute another item without your agreement.
Shipping & collection
Do you offer free shipping?
We offer free shipping within Malaysia when the merchandise total is RM280 or more after discounts, including sale and promotional items. Singapore does not qualify for free shipping. See Shipping & collection for the rates.
How much is delivery below RM280?
For West Malaysia, earrings-only orders cost RM6 to ship. Orders containing clothing or other non-earring products, including mixed orders with earrings, cost RM10. East Malaysia delivery is RM15. These are per-order charges. See Shipping & collection for Singapore rates.
How long does dispatch and delivery take?
Ready-stock orders are normally dispatched within 1–2 working days after payment is confirmed. Courier delivery then usually takes 1–3 working days in West Malaysia and 2–4 in East Malaysia. See Shipping & collection for Singapore estimates and any other delivery details.
Check our website announcement banner for planned changes to the dispatch schedule. Public holidays and unforeseen courier delays can affect delivery estimates.
How do I track my parcel after purchase?
When tracking is available, sign in to My Account, open Orders and select your order. You can also use the tracking link in your email when one has been included. If your order has no tracking yet, contact us with your order number.
Can I track an order placed without an account?
Yes. Use the tracking information sent to your checkout email address. If it is missing, contact us with your order number and that email address, and we can help locate it.
Why does the tracking link show no updates?
A shipping label can be created before the courier collects or scans the parcel. Please check again later. If the update is taking longer than expected, contact us so we can investigate.
Can I collect my order?
Yes, by appointment in Taman Connaught, Cheras. Choose pickup when available at checkout, then WhatsApp 012-783 0567 to arrange a confirmed collection time.
Returns & help
What should I do if my order is wrong or damaged?
Contact us promptly with your order number, a description and clear photos. Keep the packaging and send your unpacking video if available. See Returns & refunds for the full process.
Can I return an item because I changed my mind?
We do not routinely offer change-of-mind refunds. You can contact us to ask whether an exchange or store credit can be approved. Availability, item condition and postage arrangements will be confirmed before a return is agreed.
How can I contact Mahaniya?
Email mahaniya.co@gmail.com or WhatsApp 012-783 0567. Include your order number if your question relates to an existing order.
How soon should I send an approved return?
Please hand your parcel to the courier within 5 calendar days of receiving our return approval and instructions. It does not have to arrive with us within those 5 days. Keep the postage receipt and tracking number, and contact us before the deadline if you need more time.
When will I receive an approved refund?
We process approved refunds within 2 working days of approval. Your bank or payment provider may need additional time to credit the money after we process it.